RETURN & REFUND POLICY
Goods that are found defective/broken is returnable/refundable within 14 days.
If you are not satisfied with your purchase (damaged or wrong item/type/shade/etc), we will resolve your problems by contacting us.
• Returns must be made within 14 days from date of purchase.
• Damaged items must be returned together with their original box and receipt.
• Items bought during promotional events (e.g. Anniversary or X’MAS) are not eligible for return and exchange.
Kindly inform our Customer Service before returning the items otherwise the request will not be processed. Your return item will be assigned to a courier of our choice. Please provide us with the tracking number for the returning parcel.
What will I get back after returning the item(s)?
You may choose to refund or receive the same item of your purchase. Please give us around 3 weeks of working days to receive the returned items.
What about postage charges?
Customers do not have to bear the postage fees for shipping item(s) back to us during the return process. However, we will refund shipping fees by depending on how many items you purchase, shipping fees will be returned to your bank account. Please allow 14 working days for this process to be completed. For more information, kindly email to us.
How can I return my purchase?
Kindly email your inquiries to us with the subject “Return Item”. To ensure a smoother process and for recording purposes, please include:
1. Pictures of your items
2. Description of your items’ condition
3. Your order details
We will assist you as soon as possible or the latest within 2 working days.
How long will it take to receive my refund/new item(s)?
Please allow a minimum of 14 working days from the date we receive your return package.
Refund will be based on customer’s actual final payment to refund. Do note that vouchers cannot be changed into cash terms.